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Privacy Policy

Your privacy at Fliday

This page explains what information we collect, how we use it, when we share it, and the choices you have when using Fliday.

Last updated: March 26, 2026

Fliday, referred to as “we,” “our,” or “us,” is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit fliday.com or use our products and services.

Privacy first

We handle personal and order data only as needed to operate and improve the service.

Secure systems

We use secure infrastructure and encrypted connections to protect your information.

No selling of data

We do not sell your personal information to third parties.

Cookie transparency

Cookies are used for functionality, analytics, and improving your experience.

1

Information We Collect

Personal information

This may include your name, email address, billing details, and any other information you provide when placing an order, contacting support, or creating an account.

Usage data

This may include your IP address, browser type, device details, pages visited, referring pages, and general interaction data used for analytics and site improvement.

eSIM and order data

This may include device compatibility checks, destination selections, purchased plans, activation details, and order fulfillment information.

2

How We Use Your Information

  • To process payments and deliver eSIM services.
  • To send order confirmations, activation details, and support messages.
  • To improve our website, products, and customer experience.
  • To prevent fraud, abuse, and unauthorized activity.
  • To send marketing communications where permitted, with opt-out available at any time.
3

How We Share Information

We do not sell your personal information. We may share limited information with:

  • Payment processors such as Stripe or PayPal to complete transactions.
  • eSIM suppliers and technical partners to fulfill and activate your order.
  • Service providers such as hosting, analytics, support, and infrastructure tools.
  • Authorities or regulators where required by law or to protect our rights and users.
4

Data Security

We use appropriate technical and organizational measures to protect your information, including secure infrastructure, encrypted connections, and access controls. No online system can be guaranteed to be completely secure, but we take reasonable steps to protect your data.

5

Data Retention

We retain your information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and applicable legal requirements.

6

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. You may also have rights related to marketing preferences and certain types of processing. To make a request, contact us at support@fliday.com.

7

Cookies and Analytics

We use cookies and similar technologies to improve site functionality, understand how users interact with our website, and enhance performance and marketing. You can control cookies through your browser settings, although disabling them may affect certain features.

8

International Data Transfers

Because our services may involve global technology providers and fulfillment partners, your information may be processed in countries outside your place of residence. Where required, we take reasonable steps to ensure appropriate protections are in place.

9

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page. Continued use of our website or services after changes are posted means the updated policy will apply.

10

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at support@fliday.com.